Privacy Policy

Privacy Policy for VIPVPN.co.uk

Last Updated: November 3, 2024

At VIPVPN.co.uk (“we,” “us,” “our”), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our VPN services. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

a. Information You Provide

When you sign up for our services, we may collect:

Account Information: such as your name, email address, and payment details.
Customer Support Information: such as information you provide to our customer service team.

b. Automatically Collected Information

While using our services, we may automatically collect certain technical data, including:

Device Information: such as device type, operating system, and browser type.
Usage Information: such as the duration of VPN sessions, aggregated usage data, and connection timestamps. Note: We do not store IP addresses or any activity logs related to your browsing.

2. How We Use Your Information

We use the information we collect for the following purposes:

Account Management: To manage your account and provide the VPN service.
Customer Support: To resolve any issues you may encounter with our service.
Service Improvement: To improve and optimize the performance of our VPN services.
Compliance and Security: To ensure the security of our services, detect fraudulent activity, and comply with legal requirements.

3. No Logging Policy

At VIPVPN.co.uk, we have a strict no-logging policy. This means:

We do not collect or store any data related to your internet activity, such as browsing history, IP addresses, or DNS queries.
We only retain data that is strictly necessary to operate and maintain our services.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party providers who assist us in operating our website, conducting our business, or providing services, as long as they agree to keep this information confidential.
Legal Compliance: When required by law, such as in response to a court order, subpoena, or other government requests, or to protect the rights, property, and safety of VIPVPN.co.uk and its users.

5. Data Security

We implement industry-standard security measures to protect your personal information. Our infrastructure and security protocols are designed to protect against unauthorized access, alteration, disclosure, or destruction of your information. Despite our efforts, please be aware that no security system is entirely foolproof.

6. Data Retention

We retain personal data only for as long as it is necessary for the purposes described in this Privacy Policy, including for compliance with legal and regulatory obligations.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you.
Request correction or deletion of your personal information.
Object to the processing of your personal information in certain circumstances.
Withdraw your consent where we rely on it to process your personal data.

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how users interact with our site, personalize your experience, and track performance. You can choose to accept or decline cookies via your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

VIPVPN.co.uk
Email: [email protected]